Log calls and requests, monitor SLAs, and run everything from CAPA to ISO 9001 documents, from equipment maintenance to field teams without spreadsheets. Your whole team works on the same screen, and your data stays on your own servers.
Requests are centralised and SLA compliance is monitored; customers track their tickets via the portal.
CAPA, change requests and requirements run through approval flows with an audit trail. Quality records are archived, never deleted.
Work is grouped under projects; owners, due dates and linked tickets at a glance.
Turn resolved tickets into articles, publish in Turkish/English and let customers self-serve.
Open work and SLA status on the dashboard; export all data as CSV/XLSX.
Email accounts, webhooks and an HTTP API; corporate identity provider and API key support.
Email, portal or WhatsApp — wherever a request comes from, it lands in the same list, assigned to the right person.
Document control, internal audits, risk management, supplier evaluation, training, calibration and management review.
Hierarchical facilities, QR-labelled equipment records and preventive maintenance plans.
Assign jobs to external service providers, approve costs and score performance.
Technicians manage visits from their phones: offline mode, location check-in, photos and signatures.
Intake from email, portal and WhatsApp; rule-based automations.
Personal data request handling, consent records, OIDC/LDAP integration.
AI stays off until you switch it on — and when you do, every step is recorded.
We assess your needs and current setup together.
On-premise installation tailored to your environment, with your logo, colours and login screen.
Existing data is imported via Excel templates, followed by a trial run.
The system goes live with user training and support.
Request a demo to see ServiOara with your own data.